AER to enforce KPIs in 2019

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3 December 2018

Muscat (WAF): Authority for Electricity Regulation of Oman (AER) will start enforcing Key Performance Indicators (KPIs) for the entities licensed by the Authority, Qais al-Zakwani Executive Director of AER told WAF News.

“AER started introducing the concept of following KPIs as of 2017 as a first step”, al-Zakwani said. He added that as of 2019, the Authority will enforce these KPIs to meet higher standards with a focus on the end consumers’ satisfaction.

The KPIs include setting standards for some of the main issues commonly raised by the public including meters’ reading, and billing accuracy, al-Zakwani elaborated.